Self-study
Terry: Months ago, I submitted a claim for my stolen bicycle to my insurance company. █████ ███████ ███████ ███ ███████ ██████ █ █████████ ███ ████ ███ █████ ████ ███ ██ ██████ ██ ██ ██████ █████ █████ █ ████ ███████████ ███ █████ █████ ███ ██████ ███ ████ ███████████ ███ █ ████ ███ ██ ███████ █ ███████████ ██████ ███ ████ █████████ ██ ███████ ███ ███ ███████████ ██ ███ █████ █████ ██ ████████ ████ ███ ███████ ██ ████████████ ████████ ██████ ███
Summary
Terry submitted a claim for his stolen bicycle.
Weeks later, the insurance company had no record of the claim.
Terry then submitted the claim two more times, but has not received a settlement.
Anyone can make mistakes.
Because of the persistence of the error, Terry believes that the company is avoiding paying the settlement.
Notable Valid Inferences
Terry believes that the delay in paying the settlement is not an unintentional mistake by the insurance company.
7.
Which one of the following ██████████ ██ ████████ ██ ███████ ██████████
a
Consumers should avoid ███████████ ██████████ ██ █ ███████████ ████ ███ ███████ ██ ███ ███████████ █████ ███████ ██ █████████ ██ █████████████
This must be false. Terry has attributed dishonesty to the corporation, even though the corporation’s actions could be explained by incompetence. Terry’s conclusion that the company is deliberately avoiding paying the settlement is a violation of this principle.
b
Consumers should attempt ██ ████ ██████████ ████████ ██ █████████ ████████ ████ ████████ ███████ █████ ██████████
This could be true. We just don’t have enough information to determine how much Terry has been keeping himself informed.
c
In judging the ███████ ██ ███████ ██ █ ████████████ █ ████████ ██████ ████ █████████ ██ ███ ██████████ ███ ██████████ ████ ███ ████████████
This could be true. Terry is relying on his own experience to make his conclusion, so this principle has not been violated.
d
In judging the ████████ ██ █ █████████████ █████████ ██ ███████ ██ ████ ██ ██ ███████████ ██████████ █████████████ ███ ███████████
This could be true. Terry doesn’t seem to be considering mitigating circumstances, so the information given is consistent with the principle in (D).
e
Corporations ought to ████ █████████ ██ █ ████████ ███ ███████████ ███ ████████ ████████ ████ ██ ████████ ██ ███ ██████████ ██████████
This could be true. The first time Terry reached out, the corporation answered that they had no record of his claim. In further communications, we only know that Terry hasn’t received his settlement; we don’t know if the corporation withheld information.