Self-study
Cassie: In order to improve the quality of customer service provided by our real estate agency, we should reduce client loads—the number of clients each agent is expected to serve at one time.
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Summarize Argument
Melvin concludes that reducing client loads isn’t feasible. This is based on the premises that the real estate agency already has difficulty recruiting enough qualified agents, and recruiting more agents would be necessary to reduce client loads.
Notable Assumptions
Melvin assumes that the difficulty of recruiting qualified agents won't change if the agency reduces client loads. In other words, he assumes that reducing client loads wouldn’t help the real estate agency recruit more qualified agents.
4.
Of the following, which one, ██ █████ ██ ███ █████████ █████████ ███████ ████ ██████ ███ ████ ██ ████████ █████████
a
Since reducing client █████ █████ ███████ ███████ ██████████ ███ ███████ ████████ ██████ █████ █████ ████ ███████ ██████████ █████████ ██████ ██ ███ ████ ██████ ███████
This would be a good counter to Melvin's argument, suggesting that it would actually be feasible to reduce client loads. It tells us that reducing client loads, even if it might involve a temporary loss of some clients, would solve the problem Melvin uses as his premise -- the difficulty of hiring qualified agents. Having more qualified agents, in turn, would allow the agency to take on more clients in the long run.
b
Many of the ████ ██████ ████████ ███████ ███████ ████ █████████ ██████ ███████ ███ ███████ ██ ██████ ██████ ██████
What the clients think is not relevant to Melvin's claim that reducing client load isn't feasible because of the difficulty of hiring agents.
c
Several recently conducted ███████ ██ ████ ██████ ████████ ████ █████ ████ █████ ██████ █████ ███ ████████ ██████████ ████ ████ ████████ ████████████ ████████
Irrelevant. Melvin doesn't deny that smaller client loads might make customers happier, he just thinks reducing client loads isn't currently feasible.
d
Hiring extra support █████ ███ ███ ████ ██████ ████████ ████ ██████ █████ ████ ████ ██ ███ ████ ██████████ ███████ ██ ████████ ██████ ██████
This doesn’t weaken Melvin’s stance that client loads shouldn’t be reduced. If anything, it provides another method of achieving similar results.
e
Over the last ███████ ██████ ██ ███ ██████ ████████████ ███████████ ███ ███ ████ ██████ ██████ ██ ███████ ██████ █████████ ██████ ████ ██ ████████ ███████ ██████ ██████
This is just more evidence for Melvin's argument. We're trying to weaken his stance.