Isn't Hagerle capable of apologizing sincerely to the counselor since they did it to the physician? or is that too big of an assumption? If you have demonstrated that you can sincerely apologize to one person, you are most certainly capable of doing it to another. On the other hand, I can see that maybe Hagerle doesn't genuinely feel sorry towards the counselor but does feel sorry towards the physician... which would make his apology towards the counselor insincere. I think I get it.

#feedback It is unclear, based on the video, whether we should take a timed PT after completing the curriculum or not