Did anyone else have prior access to 7Sage video explanations, and now cannot view them?

I do have an active Ultimate+ membership. I have reached out to 7sage, but I just want to ask and see if maybe anyone else is experiencing the same thing. I've never had to link a PrepPlus account (additional cost) to watch any video explanations before; my Ultimate+ always worked fine. I am mainly looking at logic games, which are supposedly all accessible w this membership.