@ said:

This was my second time taking the LSAT, and this time it was a disaster. During the second section, the dreaded "connection lost pop-up" box kept reappearing which prevented me from focusing. It did this about 20-30 times. I told the proctor about it, and I was told that nothing could be done, so keep going. So I did, and then began the third section. The proctor somehow got disconnected completely and my exam was halted. After being connected to an entirely new proctor and trying to talk to them, I was allowed to resume but could not regain my focus at all.

I was absolutely livid and ended up fighting with a dismissive/careless LSAC representative over the phone. I filed a complaint, and it was granted on Sunday and I have rescheduled to take the exam on November 23rd. I'm just really shocked by the attitude of the LSAC regarding such a serious issue. They were at fault for disrupting hundreds of test-takers and they have the audacity to be nonchalant about it?

They need to make arrangements for the test to be taken in-person if this problem persists.

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I had terrible problems as well. It wouldn’t allow me to use the highlight tool, choose answers, or navigate through questions. And, on top of that, my timer kept freezing and would jump every few minutes. My proctor didn’t pause my exam and was trying to fix the issue as my time was counting down, causing me to lose close to 6 mins on one section. He also didn’t respond to me for 8+ minutes in another section.

Luckily, the woman I spoke with at LSAC was apologetic and accommodating — sorry you had a different experience. I’m glad they’re allowing the retest on the 23rd bc I think I lost 10 minutes overall.

You should receive an email from LSAC telling you that you can schedule. I just signed into my ProctorU account and the 11/23 session was already in my sessions with the button to schedule the time. Hope that helps!