@ said:

Does anyone know how to file an official complaint through LSAC? I can't find the option anywhere, and it seems like the deadline to do so is coming up. The LSAC chat hasn't been very helpful either.

For me, the option to file a complaint wasn't on my LSAT registration's page. I was freaking out because I need to retake this exam in August. I had to call LSAC candidate services (I was on hold for around an hour) and they said it wasn't showing up because my test was on hold/it was flagged for issues. So if it says your test is on hold that may be why. After explaining my situation, the person on the phone said they would be able to file a complaint for me.

Above 163 on October 2023 exam!!

@ said:

This is so absurd. I was scheduled to take at 11:30 am PST today and after waiting an hour for a proctor, I logged off and filed a complaint with LSAC. It is so unfair to make students wait longer than 5-10 minutes after their scheduled/agreed upon test time. Whatever retake they say they're going to offer, LSAC should NOT have people wait more than 5-10 minutes for a proctor at ANY time during the test, intermission, etc. This waiting really affects people's test-taking abilities and has an effect on performance. LSAC either needs to ENSURE that Prometric will not make people wait longer than 5-10 mins or USE A DIFF PROCTORING SERVICE! I had no issues waiting for a proctor with ProctorU at all!

How do you file an official complaint? The instructions are telling me there should be an option by my LSAT registrations on my LSAC account, but I CANNOT find the option to file a complaint or report feedback anywhere. I swear I've looked for hours and I don't have the option to file a complaint or feedback on any page. Everyone else seems to be finding it and I do not know how. Please help. I have to file the complaint before tonight I believe.

PLEASE #help

On August 11th, around 11 am, I waited about an hour for my proctor to begin the first section, among many other technical difficulties like having to log back out and back in. When it came time for the intermission between the 2nd and 3rd sections, my proctor never returned. They never permitted me to leave the room or start the third section, so I sat there (without my phone or anything) for another hour. I decided I was waiting for far too long and tried to start the third section, the Prometric immediately logged me out, and my computer went black. I was not able to get back in to finish my exam whatsoever.

I have tried to contact LSAC, but they haven't gotten back to me, and because it is the weekend, their phone line isn't available. I contacted the proctoring service, but they weren't helpful; he didn't understand the LSAT and how there were different sections. I sent two emails to LSAC support but have not received a response.

LSAC says that if I do not file a complaint within two days of my original LSAT date, I cannot reschedule. I am very concerned and stressed, I cannot find an option to file a complaint/or feedback ANYWHERE on my LSAC account next to my LSAT registrations. All it says is that the current status of my test is on hold. What should I do? My only choice is to reschedule the exam and I am worried that I am going to miss the deadline to do so.