I took the June test on June 13, and while I was taking the last section of the test, the proctor abruptly terminated my test and would not tell me the reason for termination when I asked her but instead asked me to reach out to LSAC directly.

I immediately called the LSAC afterwards, and they simply told me to submit a test complaint via my account and wait for them to reply. After one day, the Office of Test Security replied by email that I was observed running an unpermitted software application, Cisco Webex, which violated section 16 of the Candidate Agreement (test takers are not permitted to operate or run any other software applications at any point during the testing session). They have cancelled my score and would not offer me a retest opportunity.

I promptly called the LSAC and again they told me to address my concerns by sending an email to the Office of Test Security, as they are solely in charge of handling test takers' complaints and cannot be reached by phone call! I had absolutely no knowledge that the app was being run. I made every reasonable effort to close open apps before the test, and I also believed any such app was already double-checked and closed by the proctors (there were two proctors in turn monitoring my test before the third proctor terminated it). So I wrote an email to the office as copied below:

In reference to your email regarding my June test complaint, the software application Cisco Webex has not been used or opened by me or anyone else on that computer for over six months. Before taking the test, I made all reasonable efforts as a general computer user to ensure that any open applications were closed. I distinctly recall the two proctors also double-checking and ensuring that such an application was closed.

Please provide proof that this application was actively operated on the computer. Additionally, please explain why, based on this proof, you were able to determine that any screen sharing or remote accessing might have occurred, potentially causing a violation of academic integrity. Furthermore, please clarify why, as a general computer user, I would have had any reasonable ability to know and prevent such technical issues from happening.

However, they basically dismissed my concerns, replying that they found it necessary to cancel my June 2023 LSAT score due to a violation of the Candidate Agreement, and I am not eligible for options in response to my complaint. They would not even give me any proof of their allegation!

I don't know what else I can do to raise my concerns and get a retest, other than giving LSAC a phone call and being dismissed by them again. I have prepared for this test for over a year in total and I am desperate to take the June retest (which is scheduled next week on June 21) because I probably wouldn't be able to test again in the near future due to my personal arrangements. If any of you have any advice as to what I can do now, I would greatly appreciate it. Thank you.