This Agreement is between 7Sage Consulting Partners LP (“7Sage”) and the signatory below (“Client”), and it concerns the Client’s purchase of LSAT tutoring services.
7Sage's Services shall consist of remote instruction and, from time to time, other forms of support in order to help the Client prepare for the Law School Admissions Test (LSAT).
Human Summary: We tutor. It's online. You know this.
2 Tutoring Hours, and How They're Serviced
After a Client purchases a 5-Hour, 10-Hour, or 20-Hour Package, the Client is entitled to five, ten, or twenty Tutoring Hours. If the Client purchases a package denominated by some other number of hours—say N hours—the Client is likewise entitled to N Tutoring Hours.
7Sage shall service each Tutoring Hour with an hour of Scheduled Simultaneous Instruction unless the Client requests some other form of help and 7Sage explicitly agrees to service a Tutoring Hour by some other means.
"Simultaneous Instruction" means live remote instruction conducted via Zoom or some other electronic platform, and by a Tutor affiliated with 7Sage.
Something is "Scheduled" if it is conducted in accordance with a plan to which both the Tutor and Client have agreed.
7Sage is not obligated to provide service that is not Scheduled, although 7Sage may from time to time be willing to Schedule something on short notice.
7Sage is not obligated to provide help via email or any means other than Simultaneous Instruction, though 7Sage may from time to time be willing to do so. In some cases, 7Sage will deduct the time a Tutor spends on such activities from the Client's Tutoring Hours, though 7Sage will never do so without the Client's permission.
Emails primarily pertaining to the Scheduling of Simultaneous Instruction will never count as Tutoring Hours.
Human Summary: If you buy, say, 10 hours of tutoring, you get 10 hours of live instruction, but you don't get unlimited help via email as well. We might respond to emailed questions off the clock, but we reserve the right to tell you that our responses will have to be on the clock. Emails about scheduling are never on the clock.
3 Time Period and Scope of Services
The Services shall expire when 7Sage has serviced the Client's Tutoring Hours or a year after the Client's purchase of said Services—whichever comes sooner.
Human Summary: Your hours expire after a year.
4 Scheduling Considerations
A Scheduled session of Simultaneous Instruction is a Tutoring Session.
7Sage cannot guarantee the Client more than three one-hour Tutoring Sessions per week unless the Client and 7Sage make an arrangement for such beforehand.
A Business Day is a day that does not fall on the weekend or on an American Federal holiday.
7Sage cannot guarantee the Client a Tutoring Session on a day that is not a Business Day.
If a Client requests a Tutoring Session that has not been previously Scheduled, 7Sage cannot guarantee that it will be able to accommodate such a request in fewer than four Business Days.
Human Summary: We can't guarantee you more than three sessions per week unless you arrange it with us before you purchase. After you initially schedule your sessions with us, we may need about a week's lead time if you need to reschedule. We might not be able to work on weekends or holidays unless you arrange it with us beforehand.
5 Lateness, No-Shows, and Rescheduling Policy
Unless the Client cancels or reschedules, 7Sage will deduct the duration of a Scheduled Tutoring Session from the Client's Tutoring Hours, whether or not the Client attends all or part of said Scheduled Tutoring Session.
If the Client fails to attend a Scheduled Tutoring Session within 20 minutes of the Tutoring Session's start time, 7Sage shall consider the Client to be a No-Show and will not continue to wait for the Client. 7Sage will deduct the full time of the Scheduled Tutoring Session from the Client's Tutoring Hours.
7Sage requires 24 hours of notice to cancel or reschedule a Scheduled Tutoring Session.
Human Summary: We require 24 hours to reschedule or cancel a session. If you don't cancel or reschedule, we'll deduct a scheduled session from your total time, even if you're late or a no-show. We'll wait for you for 20 minutes.
7Sage Tutors may share the Client’s information with other 7Sage Tutors or affiliates of 7Sage for the purpose of better serving the Client. 7Sage shall in all other respects keep the Client’s personal information and test scores confidential unless 7Sage is compelled to divulge information by a sovereign legal authority.
Human Summary: Our Tutors might ask their colleagues for advice. Other than that, everything is confidential.
7 Timely Replies
7Sage will make a good faith effort to respond to the Client’s emails in a timely fashion and within 48 hours of receipt.
After a Client purchases Services, 7Sage shall send the Client an Intake Form. Within 48 hours of the Client's completion of the Intake Form, 7Sage shall match a Client with a Tutor, and the Tutor shall reach out to schedule an introductory, off-the-clock meeting with the Client.
Human Summary: You'll hear from us within 48 hours of submitting your intake materials.
8 Refund Policy
7Sage shall give the Client a full refund upon request within 14 days of the Client's purchase so long as the Client has (1) used one hour or less of the Services and (2) purchased more than one hour.
7Sage does not offer refunds on one-hour packages that the Client has used.
7Sage does not offer refunds on unused sessions or services.
Human Summary: You can test-drive us for an hour and still get your money back within 14 days. We don't give refunds of unused sessions.
9 No Guarantee of a Score Increase
7Sage makes no guarantee, either implicit or explicit, that the Client's score will increase either on official or practice LSAT tests after using these tutoring Services.
Human Summary: The header says it all.
7Sage retains to the right to terminate this agreement at any time and refund the Client on a pro-rated basis.
Human Summary: If it's not a good fit, we can stop the services and refund your unused hours.
11 Recorded Sessions
7Sage will record Tutoring Sessions for the purpose of improving the Services. Copies of the recording may be requested by any student who is featured in the video.
12 7Sage Subscription Sold Separately
A purchase of Tutoring Services does not include access to the 7Sage LSAT Course or LSAT Prep Plus from LSAC.
7Sage is not responsible for any loss, injury, claim, liability, or damage (including a rejection from any law school or a decrease in the Client's LSAT score) related to the Client’s use of the Materials or Services. The Client agrees to protect, indemnify, save, defend, and hold harmless 7Sage, its affiliates, subsidiaries, parent entities, and partners, and each of their assigns, agents, representatives, officers, directors, shareholders, contractors, and employees from and against any and all expenses, damages, claims, suits, actions, judgments, costs, and expenses whatsoever (including reasonable attorney’s fees), arising out of, or in any way connected with (1) any breach of this Agreement; and/or (2) any acts or omissions of the Client. In the event 7Sage expends any monies in an effort to enforce the terms and conditions of this Agreement, the Client shall reimburse 7Sage for all of the said costs and expenses (including reasonable attorney's fees).
If any provision of this Agreement is void or unenforceable, such provision shall be deemed omitted and the remainder of this Agreement shall remain in full force and effect.
7Sage shall have the right, at its election, to assign this Agreement to any person, firm, or corporation, including all 7Sage employees, contractors, shareholders, parent entities, subsidiaries, and affiliates. The Client may not assign its rights under this Agreement under any circumstances.
16 Website Terms of Service
Client hereby agrees to the 7Sage website's Terms of Service.