Self-study
Banking analyst: Banks often offer various services to new customers at no charge. ███ ████ ██ ███ ██ █████ ████████ █████████ █████ ████████ █████████ ██████████ ███ ████ ██ ███ ████ ██ ███ ████████ ███ ████ ██████ ███ ████████ ████ █████ ███████ ███████
Summarize Argument
The analyst concludes that offering free services to new customers isn't a good business practice for banks. As support, she notes that regular, long-term customers, who make up most of the business, are excluded from these offers.
Notable Assumptions
The analyst assumes that excluding regular, long-term customers from special offers is bad for banks’ business. Similarly, she assumes that excluding those customers who make up most of a banks’ business from special offers is also bad for business.
3.
Which one of the following, ██ █████ ████ ███████████ ███ ███████ █████████ █████████
a
Most banks have ███████ ███████ ███ ████ ████████ ███ ███ ███████ ████████ █████ ██ █████████
Irrelevant. The fact that most banks have similar charges and interest rates doesn’t help to determine whether banks should exclude their long-term customers from special offers.
b
Banks do best ████ ████████ ███████ ██████████ ████ ██ █████ ████ █████ ██████████
If banks do best when they only give special offers to loyal customers, then it’s probably bad for business to exclude regular, long-term customers from special offers. This strengthens the conclusion that offering free services only to new customers isn't good for business.
c
Offering services at ██ ██████ ██ ███ ██ ███ ███████ █████████ █████ ██ █████████████ █████████ ███ █ █████
Even if banks can’t offer free services to all their customers, this fails to address whether only offering free services to new customers and excluding long-term customers is bad for business.
d
Once they have ██████ █ █████ ██████ ████ ██ ██████ █████ ██ ████ █████
This slightly weakens the argument by suggesting that loyal customers will probably remain loyal. It doesn’t address whether excluding loyal customers from special offers is bad for business.
e
Some banks that █████ ████████ ██ ██ ██████ ██ ███ █████████ ███ ████ ███████████
This slightly weakens the argument by suggesting that banks can be successful when they offer free services to new customers. But it doesn’t address whether loyal customers are excluded from these offers or whether excluding loyal customers is bad for business.