Paused subscription, but now looking to downgrade

Hello everyone, I recently paused my Live subscription prior to my second payment because I was unsure if I would renew. I have not had access because my month of subscription ran out so everything has been moved to free. However, when I hit downgrade to the Core subscription it says that it will come into effect on November 25th when my live subscription is up. However, I do not have any live subscription now because it ran out. Does anyone have any information on how I can resolve the issue? Thank you.