This was such an awful experience! I spent nearly 2 hours (pre-test) either waiting in a chat room for tech support, chatting with a useless bot or chatting with a live person who I'm pretty sure was preoccupied with something else (he kept being MIA). I finally got connected to a proctor after struggling for 30 mins to install the applet. And like some of the other posters, my proctor didn't really check my environment at all...he checked my ID and made sure I didn't have a watch on, but that was it. All the time I spent waiting and trying to get connected really threw me off. By the time I was finally able to take the test, I was so flustered and tense that I couldnt really concentrate. I also lost time (at least 10 min), during LG due to a tech issue and was not able to get the time back! Talk about pissed! I asked him to see if he could figure out a way for me to get the time back, but I didn't expect him to send me multiple chat message updates while I was still taking the test. All that did was further distract me, and in the end I still didn't even get the time back. I got a new proctor during section 3, and once I finished the test I asked her about getting the time back as well, but she didn't have a clue as to what to do. She was asking me what website she had to go on to reload the test -_-. She finally gave up and said she couldn't help me, but she would leave a note for my instructor explaining what happened. I was like...WHAT??? This is not a simple unit test, mid-term or final exam lady, so there is no instructor! She really didn't even know the nature of the test. IDK what I'm going to do next. I called LSAC as soon as I logged off and it took me 45 minutes to get through to them, only to be told that I should send a detailed email about what happened. I did that earlier, so now I'm just waiting to hear back from them, but I honestly don't want to retake the entire test...sigh :(