video error message: html5: video not loading properly

Jeff T

seem to be getting it a lot... I usually use Chrome as my browser, but I've had the same issue using IE and Android.

Alan Cheuk-2

Thanks for letting us know about this, Jeff! I changed your account so that it will use the flash player instead of the html5 one. I hope this fixes it for you! If not, please let me know.

J.Y. Ping

Some students have also reported that updating their Chrome fixed it!

https://support.google.com/chrome/answer/95414?hl=en

Jeff T

Thanks Alan and JY. Seems to be ok so far after Alan made the changed.

Maximiliano Herrera

Hey, could I get the flash change as well? I keep getting the html5 error report and my Chrome is up to date. Thank you!

Aristato

Is there anything i need to do to view 7sage videos on my droid phone?

Im getting cannot play video message.

Aristato

Now i cant watch on my ipad. Could someone please switch my account back ... i access this site far more oftn with my ipad.

thanks

Alan Cheuk-2

Sorry for the very very delayed reply Aristato!

You can control which player is used from the "Settings" menu: Click "Settings" in the top right, then check the "Use Flash Player" checkbox and click "Save Changes".

Since iOS devices such as iPads and iPhones can't play flash videos, as of a few days ago those devices will always get the html5 player instead of the flash player, regardless of what you set the checkbox to. In other words, iOS devices should work now.