Video not playing on IPad Pro

Comments

• inactive Alum Member

  January 2016 12637 karma

  Sorry for the issues! I don't have an iPad Pro so I can't test it here, but can you restart the app (double click home button then swipe the 7Sage app upwards so it's out of your tray) and try watching the videos again? You may also want to try clearing your cache like this:
  http://7sage.com/clear-cache/
• Blue Avian Member

  January 2016 49 karma

  same problem here, I tried restarting the app and clearing cache, still nothing appears but I can hear the sound. probably a bug needs to be fixed
• Pacifico Alum Inactive ⭐

  January 2016 8021 karma

  Are you using the app? If so I would suggest using Safari on an iPad and logging into 7Sage through there, it is much more consistent and I've never had an issue that way.
• inactive Alum Member

  January 2016 12637 karma

  Sorry guys! @"Alan Cheuk" and I will look into it.
• NikNYC Member

  January 2016 100 karma

  My iPad pro works fine !!
• Mat.bunch Alum Member

  April 2018 2 karma

  This is happening to me on the iPad Pro as well. I the reason I chose 7sage was for the app itself, so this is pretty disappointing.
• studentservice Alum Member Administrator Moderator Student Services

  April 2018 1421 karma

  @Mat.bunch Sorry, that sucks.

  Does anything load on the pages containing videos? Can you click on the area of the screen right where you might expect a video window to be there?

  Paging @"Alan Cheuk"