Can’t hear the instructor

Comments

• lexxx745 Alum Member Sage ⭐

  February 2020 3190 karma

  ? do you mean you cant hear J.Y.s voice? Like when you play the video in the core CC no sound comes out?

  Very weird, i havent seen anyone else have a problem with the videos
• cooljon525-1-1 Alum Member

  February 2020 917 karma

  It happened to me sometimes. I just cleared cashe on browser and restart it. When that didn't work, i would use a different browser (Safari--->Google Chrome)
• Theo - Student Service Member Moderator Student Services

  February 2020 edited July 2020 875 karma

  Hi there,

  Are you able to hear videos from other sources like other websites or local media stored from your device?

  You can also try changing your video player settings for maximum compatibility. You can do so with these steps:

  1. Go to your Settings
  2. Under Video Player, select Simple
  3. Then tap on "Save Changes" as shown below.
     

  Please let me know if that helped.