Why do I hear sound on the course explanation videos but no images?

Comments

• lexxx745 Alum Member Sage ⭐

  March 2020 3190 karma

  which videos specifically? All of them?
• Elaine --Student Service-- Alum Member

  March 2020 276 karma

  Hi @"RC LAWYER"!

  I'm sorry to hear about this - it sounds very frustrating!

  Which video player are you using? The issue might be solved by switching to our "Simple" video player. The simple one lacks some of the advanced features like time cues, but we've purposely created it to "play nice" with the largest pool of devices and browsers. If you go to "Settings" and then choose "Simple" under Video Player, it might fix your loading issues. I've attached an example screenshot here:

  
  Also, if you use any sort of ad-blocker plug-in/software, we've found that sometimes that also prohibits our videos from being played.

  Let me know if this doesn't fix your problem and we'll continue troubleshooting!
• RC LAWYER Alum Member

  March 2020 85 karma

  Yes, it is all the videos.
  Elaine, I tried that, but it did not work.
• LivinLaVidaLSAT Alum Member

  March 2020 705 karma

  Try using a different web browser to see if you have the same issue. Also, if you're on a tablet, see if it works on a computer.
• Juliet - Student Service Member Administrator Student Services

  March 2020 5740 karma

  @"RC LAWYER" said:
  Yes, it is all the videos.
  Elaine, I tried that, but it did not work.

  Hi there,

  Sorry about that. I tried to reproduce the issue but I was not able to. To help us get to the bottom of this, can you tell me which device you are using and which browser?

  We find that the Chrome browser works best with our courses.
• Elaine --Student Service-- Alum Member

  March 2020 276 karma

  @"RC LAWYER"

  Do you mind giving us more details so we can try to pinpoint the issue? If you could let us know what browser/app you're using and what device (computer, laptop, tablet, phone), that would help us narrow things down. Echoing what @LivinLaVidaLSAT said, if you have access to other devices and find that it works on one but not the other, that info would also help.

  If you don't want to post this info publicly, please either DM me or email studentservice@7sage.com.
• RC LAWYER Alum Member

  March 2020 85 karma

  Hi there, I am using a Chromebook and a Google web browser for the videos. I have been doing 7Sage for a while now, and I didn't have issues before. It was just recently, this week, that the issue popped up. Thanks for your help!
• Elaine --Student Service-- Alum Member

  March 2020 276 karma

  @"RC LAWYER"

  This may sound obvious, but we have to check - are other videos (like from other websites, YouTube, etc. or local media files on your computer, like a saved video) also still working normally?