Troubling downloading / printing prep tests

shank5506shank5506 Member
edited August 2020 in Technical Problems 18 karma

Hi,

is anyone else having this problem? It seems that in the past 24 hours all PTs can no longer be downloaded / printed. Any advice on this would be much appreciated!

Thanks.

Comments

  • Juliet - Student ServiceJuliet - Student Service Member Administrator Student Services
    edited August 2020 5740 karma

    @shank5506 said:
    Hi,

    is anyone else having this problem? It seems that in the past 24 hours all PTs can no longer be downloaded / printed. Any advice on this would be much appreciated!

    Thanks.

    Hi there,

    Sorry for the trouble. I tried to reproduce the issue but I was not able to. Just a reminder that the password for the PDF is your 7Sage account email address.

    Can you try clearing your cache? (Here's how to do it: https://7sage.com/clear-cache/).

    If you are still having trouble, can provide some more information about what happens when you try to download or view the PDF? If you can provide a screenshot/screencast that will be helpful. Also, please let us know what device you are using (Windows or Mac) and what browser.

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