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Bad Gateway Error

ericaleigh66ericaleigh66 Alum Member
edited April 2014 in Technical Problems 4 karma
Is 7Sage no longer supported in Safari? I keep getting a 507/Bad Gateway message while all other websites work just fine.
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Comments

  • ENTJENTJ Alum Inactive ⭐
    3658 karma
    I'm using 7sage on Safari as we speak. I'm getting a "502 Bad Gateway" message on my chrome browser.
  • Jonathan WangJonathan Wang Yearly Sage ⭐
    6874 karma
    Clear your browser cache. It's just old temp files mucking up the works.
  • k the land surveryork the land surveryor Alum Member
    49 karma
    Jonathan does that apply to chrome as well?
  • Jonathan WangJonathan Wang Yearly Sage ⭐
    6874 karma
    Yeah. I had to do it a few days ago.
  • J.Y. PingJ.Y. Ping Administrator Instructor
    14225 karma
    Hey guys, if you're still getting the error, try to clear your browser's cache.

    Firefox
    https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    Chrome
    https://support.google.com/chrome/answer/95582?hl=en

    Safari
    https://discussions.apple.com/thread/4448839?tstart=0
  • YesManJrYesManJr Alum Member
    32 karma
    I'm using Chrome for PC and I can only access 7sage through incognito mode even after following the instructions. For what it's worth, when I try to clear my cache the option reads "Cached images and files" rather than "Empty the cache" as it does in the tutorial you posted. Am I clearing my cache incorrectly or is there some other problem here?
  • J.Y. PingJ.Y. Ping Administrator Instructor
    14225 karma
    When you're clearing the cache for Chrome, make sure to delete cookies as well. See if that works?
  • YesManJrYesManJr Alum Member
    32 karma
    Yeah, just deleted 7sage's cookie and it worked like a charm. Don't know why I didn't try that before. Thanks!
  • YY MMMM.YY MMMM. Alum Member
    edited May 2014 73 karma
    Hi, JY, I am not able to watch any video from 7Sage since May 4, it always says "html5: Video file not found".. can you help me with this? thanks!

    I changed the settings and it works! Below is JY's Tips from http://7sage.com/discussion/#/discussion/340/html5-video-file-not-found

    On the top right of the menu, you'll see your name.

    Mouse over your name and a drop down menu will appear.

    Click "Settings" from the drop down menu.

    Check the box that says "Use Flash Player (prevents html5 video errors)".

    This works with Chrome, Safari, and Firefox.

    Note: using flash player will disable different video playback speeds.
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