video error message: html5: video not loading properly

Comments

• Alan Cheuk-2 Administrator

  June 2013 3123 karma

  Thanks for letting us know about this, Jeff! I changed your account so that it will use the flash player instead of the html5 one. I hope this fixes it for you! If not, please let me know.
• J.Y. Ping Administrator Instructor

  June 2013 14214 karma

  Some students have also reported that updating their Chrome fixed it!
  
  https://support.google.com/chrome/answer/95414?hl=en
• Jeff T Free Trial Member

  June 2013 19 karma

  Thanks Alan and JY. Seems to be ok so far after Alan made the changed.
• Maximiliano Herrera Free Trial Member

  June 2013 edited June 2013 2 karma

  Hey, could I get the flash change as well? I keep getting the html5 error report and my Chrome is up to date. Thank you!
• Aristato Free Trial Member

  July 2013 edited July 2013 4 karma

  Is there anything i need to do to view 7sage videos on my droid phone?
  
  Im getting cannot play video message.
• Aristato Free Trial Member

  July 2013 4 karma

  Now i cant watch on my ipad. Could someone please switch my account back ... i access this site far more oftn with my ipad.
  
  thanks
• Alan Cheuk-2 Administrator

  August 2013 3123 karma

  Sorry for the very very delayed reply Aristato!
  
  You can control which player is used from the "Settings" menu: Click "Settings" in the top right, then check the "Use Flash Player" checkbox and click "Save Changes".
  
  Since iOS devices such as iPads and iPhones can't play flash videos, as of a few days ago those devices will always get the html5 player instead of the flash player, regardless of what you set the checkbox to. In other words, iOS devices should work now.