Self-study
Shipping Coordinator: If we send your shipment by air express, it will arrive tomorrow morning. ██ ██ ████ ████ ████████ ███ ██████ ████████ ██ ████ ██████ ██████ ████████ ██ ███ ████ ████ ██████ ███████ ██ ████ █████████ ████ ███ ████████ ██ █████ ██ ███ ███████
█████████ ██ █ █████ ██████ ███ ████████ ████ █ ████ ███ ███████ ██ ████████ █████████ ██ █ ███████ ████ ██ ██████ ███ ██ █████ ███ █████ █████ ███ ████ ██ ████ ███ ███ ████████
Analysis
The coordinator describes two shipping options to a customer. Air express is pricier and guarantees the shipment will arrive tomorrow. Ground shipping is cheaper, and it will deliver the package either tomorrow or the day after.
Seemingly skipping over the “either tomorrow or” bit, the customer assumes there’s no chance ground shipping will deliver their package by tomorrow.
Put differently, the customer interprets the fact that a ground-carried shipment could possibly be late as though it means it will definitely be late.
Analysis by MichaelWright
5.
The customer's response can best ██ █████████ ██ ███ ██████████ ████ ███ ███ ██████████████ ███ ████████ ███████████ ██ ████ █████ ███ ██ ███ ██████████
a
Ground carrier is ██ ████████ █ ████████ ██████ ██ ███ ████████
b
If the shipment ██ ████ ██ ███ ████████ ██ ████ ██████ █████████
c
Ground carrier is ███ ████ █████████ ████ ███ ████████
d
Unless the shipment ██ ████ ██ ███ ████████ ██ ████ ███ ██████ █████████
e
The greater the ████████ █████ ███ ██████ ███ ████████ ████ ███████