Shipping Coordinator: If we send your shipment by air express, it will arrive tomorrow morning. ██ ██ ████ ████ ████████ ███ ██████ ████████ ██ ████ ██████ ██████ ████████ ██ ███ ████ ████ ██████ ███████ ██ ████ █████████ ████ ███ ████████ ██ █████ ██ ███ ███████
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The coordinator describes two shipping options to a customer. Air express is pricier but guarantees the shipment will arrive the next day. It’s cheaper to ship by ground carrier, but there’s a chance it could arrive a day later. The customer assumes this means that there’s no chance that the shipment will arrive tomorrow if it’s shipped by a ground carrier.
The customer interprets the fact that a ground-carried shipment could possibly be late as though it means it will definitely be late.
The customer's response can best ██ █████████ ██ ███ ██████████ ████ ███ ███ ██████████████ ███ ████████ ███████████ ██ ████ █████ ███ ██ ███ ██████████
Ground carrier is ██ ████████ █ ████████ ██████ ██ ███ ████████
If the shipment ██ ████ ██ ███ ████████ ██ ████ ██████ █████████
Ground carrier is ███ ████ █████████ ████ ███ ████████
Unless the shipment ██ ████ ██ ███ ████████ ██ ████ ███ ██████ █████████
The greater the ████████ █████ ███ ██████ ███ ████████ ████ ███████