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Jeneta: Increasingly, I've noticed that when a salesperson thanks a customer for making a purchase, the customer also says "Thank you" instead of saying "You're welcome." I've even started doing that myself. But when a friend thanks a friend for a favor, the response is always "You're welcome."
2.
Which one of the following, if true, most helps to explain the discrepancy that Jeneta observes in people's responses?
a
Customers regard themselves as doing salespeople a favor by buying from them as opposed to someone else.
b
Salespeople are often instructed by their employers to thank customers, whereas customers are free to say what they want.
c
Salespeople do not regard customers who buy from them as doing them a favor.
d
The way that people respond to being thanked is generally determined by habit rather than by conscious decision.
e
In a commercial transaction, as opposed to a favor, the customer feels that the benefits are mutual.