PT141.S2.Q2

PrepTest 141 - Section 2 - Question 2

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Jeneta: Increasingly, I've noticed that when a salesperson thanks a customer for making a purchase, the customer also says "Thank you" instead of saying "You're welcome." I've even started doing that myself. ███ ████ █ ██████ ██████ █ ██████ ███ █ ██████ ███ ████████ ██ ██████ ███████ █████████

"Surprising" Phenomenon

Why do we say “You’re welcome” when a friend thanks us for doing him a favor, but when a salesperson thanks a customer for buying something, the customer also says, “Thank you,” instead of “You’re welcome”?

Objective

The correct answer should tell us about a difference between the salesperson-customer context and the friend-friend context that could explain why a customer says “Thank you” whereas a friend says “You’re welcome.”

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2.

Which one of the following, ██ █████ ████ █████ ██ ███████ ███ ███████████ ████ ██████ ████████ ██ ████████ ██████████

a

Customers regard themselves ██ █████ ███████████ █ █████ ██ ██████ ████ ████ ██ ███████ ██ ███████ █████

b

Salespeople are often ██████████ ██ █████ █████████ ██ █████ ██████████ ███████ █████████ ███ ████ ██ ███ ████ ████ █████

c

Salespeople do not ██████ █████████ ███ ███ ████ ████ ██ █████ ████ █ ██████

d

The way that ██████ ███████ ██ █████ ███████ ██ █████████ ██████████ ██ █████ ██████ ████ ██ █████████ █████████

e

In a commercial ████████████ ██ ███████ ██ █ ██████ ███ ████████ █████ ████ ███ ████████ ███ ███████

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