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Cannot watch videos or pull up the Course on the 7Sage app. Anyone else encounter this?
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Cannot watch videos or pull up the Course on the 7Sage app. Anyone else encounter this?
4 comments
Ah..... did not realize you needed to hit the 'Course' button... thank you so much. All good!
Hi, sorry about that. Are you tapping on the blue "Course" link at the top of the screen? Please see screenshot below:
Thanks, Cherry. Still no luck.
I get a blank white screen when I select “course” on the app and I tried logging in and out and updating the settings to the above preference.
Hi there,
Sorry for the trouble.
I just tried to load a video lesson from the Syllabus using the 7Sage iOS Mobile app. Unfortunately, I was not able to reproduce your issue. The video loaded immediately and I was able to play the entire video. I am using an iPhone 11 with the latest iOS. See GIF below:
I'd like to get to the bottom of this and figure it out so that it's working on your side too!
Please try changing your video player to a more compatible one. Here’s how:
Go to Account settings
Under Profile Settings
Tap on the drop down menu under Video Player
Select "Basic - Most compatible player with least features"
Tap “Save Changes” as shown below:
If you are still having trouble, please let us know so that we can further investigate the issue.
Let me know how it goes. We'll be here to help!