Sorry for the trouble. I tried to reproduce the issue, but I was not able to. The Explanations Videos loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.
Are you having trouble loading all Explanation Videos on our site? Or is there a particular video not loading for you?
However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:
1.Change your video player to a more compatible one. Here’s how:
Go to Account settings (https://classic.7sage.com/account/)
Under Profile Settings
Tap on the drop-down menu under Video Player
Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:
2.Use a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.
I hope this helps! Let us know if you are still having trouble.
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2 comments
Thank you, yes that helped!)
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Hi there,
Sorry for the trouble. I tried to reproduce the issue, but I was not able to. The Explanations Videos loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.
Are you having trouble loading all Explanation Videos on our site? Or is there a particular video not loading for you?
However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:
1.Change your video player to a more compatible one. Here’s how:
Go to Account settings (https://classic.7sage.com/account/)
Under Profile Settings
Tap on the drop-down menu under Video Player
Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:
2.Use a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.
I hope this helps! Let us know if you are still having trouble.