Self-study
I have a Live subscription, and I bought it so that I could get tutor responses. However, I asked a question weeks ago and still haven't heard back from my email. Just wondering what is the usual response time for a question.
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8 comments
That shouldn't be the case. Our median response time is around a day. Let me look into it.
@J.Y.Ping Thank you! I had a question about PT136.S3.P2.Q10 :)
@J.Y.Ping Are you allowed to ask a question on the "core" subscription too because I asked one and I haven't heard back either.
@MarcusTsang Thanks, I found the question. It was 3 days ago that it came in. We have a draft response from a tutor up already but it's pending review from the tutoring manager. That's standard procedure when we onboard new tutors to the team. Shouldn't be long now.
@Studiousstudent It's a feature for Live subscribers. But very old Core subscribers may have this grandfathered in.
@StudiousstudentJust following up on your question! I do see that you submitted a question regarding PT127.S1.Q24 about a day ago (please tell me if that's not the one you're referring to), and you’ve now received a reply from our team—thanks for flagging it! We apologize for the delay. Because many students are preparing for the upcoming LSAT administration, our volume has temporarily increased, which can extend response times a bit beyond our usual 1-day median window. Appreciate your patience!
@MarcusTsang Just following up! Your question has now received a tutor explanation. Thanks so much for your patience, and again, our apologies for the delay.
@MadisonFirstman No worries, thank you