@dixievillarraga37 Sorry, this must be frustrating.

Let's figure this out!

First, can you tell us what browser you're running? Are you on Windows or Mac?

Tagging @leahbeuk911

Hi there, please see forum rule #5 as we prefer for specific LG questions to be posted on the LG explanation page.

For PT75.S4.Q21 (G4), the explanation page is here. You can post your question there!