Tests won't print

meganr23

For the past week, when I try to print a test, it "prepares" the pages, and never progresses past the last few (ie 41/45). It just sits there...Anyone else have this problem? I've tried in Chrome and Internet Explorer.

Alex

Try clearing your cache and see if that works?

akistotle

Have you tried clearing your cache?
http://7sage.com/clear-cache/

Or maybe you should try Firefox. I don't know why but Firefox works best for me.

inactive

If clearing your cache doesn't work, try printing a page range. Eg. Page 4 to 35.

meganr23

Thanks guys. Clearing the cache didn't work, but printing from Firefox did (I had tried internet explorer and chrome previously). The page range thing didn't work either--it just kept saying "preparing."

stepharizona

I am having the same issue and when I try firefox I get this error. I'll try the clearing the cache but Ive yet to be able to print a single test ok. Even the one I did print a few months ago ended up having pages blank. Tired from 3 different computers. I forgot to try from on campus today after I finished tutoring my student so I will try again next week.

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Cecilia Z

i was having the same issue with Chrome - all the docs would stop loading around page 40, so I just printed from 1-40 and had no loading issues afterwards!

stepharizona

Yeah I tried just printing 3-37 basically the "start" page to score sheet. Also it seems that the shockwave keeps crashing in chrome so maybe that's it?

stepharizona

Hey @"Dillon A. Wright" was finally able to start printing them. Had to use: 1-35, 37, 43-45 as the print combo. I cant even get the writing sample to print on it own. But we don't need those. What I also realized is that it takes over 2 minutes for it to be ready to print once it gets to the general print screen. I am on a different computer today, so I will try to allow that much time when I get home to make sure that works. So it could just be it needs that much time for older"ish" computers. One has 8 GB RAM, so it still might be something else as they one I was successful on has similar stats and less ram.

inactive

This is pretty hard to pinpoint since none of the staff seem able to reproduce this. We'll keep trying but in the meantime, keep giving us the error messages you receive and try clearing your cache (if you haven't already): http://7sage.com/clear-cache/

If you're unable to print with one browser, can you try another? FireFox, Chrome, Internet Explorer?