Videos won't load on Microsoft Edge

SSBM1000

Hello, sometimes when I try to watch a video in the CC, it won't load properly. I've tried refreshing and leaving the page, but this doesn't always work. I'm using Microsoft Edge, and I never had this issue when I went through the CC the first time. (This is my second time through). Is anyone else experiencing this issue, and does anyone have a solution?

studentservice

Hi @SSBM1000

Sorry about that! It must have been frustrating

In cases like this, we usually suggest that clearing cache on your browser:

1) Open the Settings 2) Locate "Clearing Browsing Data" 3) Choose "What to Clear"
(Check "cached data and files" and click "Clear") 4) Restart the Browser

7Sage works best with Chrome. So we suggest that you consider trying it: https://www.google.com/chrome/

Sorry we can't be more helpful. Let me know if the solution above works.

SSBM1000

While the solution for Microsoft Edge didn't work, Google Chrome is working perfectly. Thank you for your help!

SSBM1000

I've run into a new issue on Google Chrome. The videos for the first ten quizzes in the Introduction to Logic section stutter every few seconds. It only seems to happen to those videos, as the others work fine. Are there any solutions to this?

studentservice

@SSBM1000 said:
I've run into a new issue on Google Chrome. The videos for the first ten quizzes in the Introduction to Logic section stutter every few seconds. It only seems to happen to those videos, as the others work fine. Are there any solutions to this?

Sorry! We couldn’t reproduce the problem.

Can you try clearing cache on Chrome too?
https://7sage.com/clear-cache/

SSBM1000

I did that, but my videos still stutter. Do you have any other suggestions?