Can't connect to LSAC prep plus account

sarahisk

I don't know if this is a problem with LSAC and not 7sage, but I could use some help from anyone who has had a similar experience. Regardless of whether I try to access and connect my 7sage and prep plus through the notification on 7sage or through the email sent to me via LSAC, I cannot seem to get past logging in. After I log into my account, the blank page just keeps infinitely refreshing. Has anyone else had similar issues? I've tried contacting LSAC via email but it's been at least a week and they haven't gotten back to me.

Juliet - Student Service

@sarahisk said:
I don't know if this is a problem with LSAC and not 7sage, but I could use some help from anyone who has had a similar experience. Regardless of whether I try to access and connect my 7sage and prep plus through the notification on 7sage or through the email sent to me via LSAC, I cannot seem to get past logging in. After I log into my account, the blank page just keeps infinitely refreshing. Has anyone else had similar issues? I've tried contacting LSAC via email but it's been at least a week and they haven't gotten back to me.

Hi there,

Sorry for the trouble! We are currently investigating the issue with LSAC. In the meantime, please click on the link on 7Sage's site or through the email from LSAC to link your LSAC Prep Plus account to your 7Sage account.

LSAC also recommends that you try the following:

1. Turn off “Prevent Cross-site traffic.” How to turn it off: https://lsac.zendesk.com/hc/en-us/articles/360046003674-Why-am-I-having-issues-with-Safari-on-Mac-iOS-or-iPadOS
2. Use another browser such as Chrome. Get Chrome for Mac (https://www.google.com/chrome/) or iOS (https://apps.apple.com/ca/app/google-chrome/id535886823)
3. If on Mac, update your OS to at least MacOS 10.15.4. How to check: https://support.apple.com/en-ca/HT201260

Let us know if this helps!

sarahisk

@"Juliet --Student Service--" Hi, thank you so much Juliet!
I've actually gotten in touch with LSAC and figured it out.
I'm going to leave my solution here in case anybody has a similar issue.

If you are using google chrome and somehow cannot log in to your prep plus account via the links provided on 7sage or the LSAC email, try logging into another chrome browser using a different email account. I can't tell you why this worked, but it certainly did. Which is strange considering it would not work on the chrome browser logged into the email that I use for my LSAC account, but it did work for my university email.

Hope no one else runs into this problem!