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ProctorU issues

Hey guys, was wondering if anybody had experienced an issue similar to the one my buddy is experiencing right now.

“When I went to test my equipment for the exam tomorrow, everything tested well except for the “monitor width.” I contacted customer support and they told me they haven’t experienced anything like this before and if I want it to get resolved, to call back an hour before the exam tomorrow.”

Has anyone dealt with an issue similar, or have any advice for him?

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