Why is there a (?) next to the pin for one problem?

zugamazt285zugamazt285 Core Member
edited July 2021 in Technical Problems 37 karma

Hi, I just wrapped up blind review for a section and the only question that I got wrong and then BR correctly has a (?) next to its pin. What does this mean? I haven't spotted this in any of my other problem sets.

Comments

  • Juliet - Student ServiceJuliet - Student Service Member Administrator Student Services
    edited July 2021 5740 karma

    Hi there,

    Sorry for the trouble.

    There should not be a question mark next to the pin icon in your Results Table. I tried to reproduce the issue on my end but I was not able to.

    Can you let us know which PrepTest question the question mark appeared next to? Also, do you mind sending a screenshot of what you see on your end to studentservice@7sage.com, so that we can investigate the issue?

    In the meantime, please try the following:

    1. Force Refresh the page. Scroll to the bottom of the page and tap on "Force Refresh." See the screenshot below:

    image

    1. Clear your browser's cache with these steps: https://7sage.com/clear-cache/

    2. Try using a different browser, we find that the Chrome browser works best with our course but Firefox and Safari work well too.

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