Cancelled renewal issues

zugamazt285

Hi, I cancelled my upcoming premium renewal. It said I would have access until Oct. 6. However, after confirming cancellation, it now says I have access until August 6th. Is this a glitch? I was charged and paid Sept. 6 and saw the policy says I keep access until the month I purchased expires, not when I cancel. Any clarification would be appreciated.

EDIT: Now I can't even view a preptest....really hope this is a glitch and not misleading...

Cherry - Student Service

Hi there,

I am sorry to hear that you are unable to access the course after you have canceled your subscription.

Monthly subscription can be canceled anytime and you keep whatever time you already purchased, you should have access to your account until October 6, 2021.

We will be looking into this and will be reaching out to you via email to resolve this issue.

Our apologies again for the trouble.

zugamazt285

Hi Cherry, Thank you for your help. I am now able to access my study materials again. Really appreciate it!