Videos not loading

corporatebaddie

Is anyone else not able to play videos right now? Not sure if its my computer or the website #help

Cherry - Student Service

@corporatebaddie I am so sorry for the trouble! I just tried to load a video lesson from the Syllabus and an explanation video and unfortunately, I was not able to reproduce your issue. The video loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.

Please see sample GIFs below:

Are you having trouble loading all the videos on our site? Or is there a particular video not loading for you?

However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

Change your video player to a more compatible one. Here’s how:

1. Go to Account settings (https://7sage.com/account/)
2. Under Profile Settings
3. Tap on the drop-down menu under Video Player
4. Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

Alternatively, you can also try using the Basic player for maximum compatibility.

You can also try using a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

Let me know how it goes. I am here to help!