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This "Beta Syllabus" has fucked up my entire account

tiggermorristiggermorris Alum Member
in General 5 karma

I opted into the new "beta syllabus" and now I can't access anything other than logical reasoning. Even the contact button isn't working so this discussion page is my only option. This was my only evening to study this week and now it's completely fucked. What the hell?

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  • Cherry - Student ServiceCherry - Student Service Member Administrator Student Services
    1617 karma

    @tiggermorris I am so sorry that you are having issues with your account! I just sent you an email to help resolve the issues. Please let me know if you have not received it.

  • Wisdom - Student ServiceWisdom - Student Service Member Administrator Student Services
    edited May 2023 337 karma

    Hi @tiggermorris ,

    I'm so sorry to hear that you are having trouble accessing your account since you switched to CCV2.

    I would like to get to the bottom of this so that you are able to access your account. Can you please try the following:

    1. Force refresh the page. Scroll to the bottom of the page and tap on "Force Refresh." See the screenshot below.
      ​image

    2. Clear your browser's cache with these steps: https://7sage.com/clear-cache/

    3. Try using a different browser. We find that the Chrome browser works best with our course, but Firefox and Safari work well too.

    Also, please know that if you would like to switch back to the old Core Curriculum, you can scroll to the top of the Syllabus page and click "Switch to V1". See the GIF below:

    image

    Again, I am terribly sorry for the trouble. If you are still having trouble, please let me know what device you are using (Windows or Mac) and what browser so that I can further investigate the issue.

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