Explanation Video not loading

jiwoonyoon.sg

+) EDIT: problem solved
Leaving this here for anyone with the same issue - just allow all the site settings for 7sage.com. This worked for me.

Hi, I have a problem accessing the explanation video for P1 / LG / G1 (But I assume it'll be the same with all other content.) I use Chrome and there are no internet issues.

What happens is I hear the audio, and I see the blue mouse pointer going around the screen, but no visuals.
Referring to one of the discussions here I have tried changing the Video Player settings via my profile - tried both Basic and Classic - the video keeps loading, and nothing happens.

Any help here? Would be much appreciated.

jiwoonyoon.sg

Also tried switching to another browser, but same issue.

Sashell - Student Service

I'm happy to hear that you solved the issue, @jiwoonyoon.sg!

I'd like to provide some additional troubleshooting tips just in case anyone else runs into this issue.

A. Try changing your video player to a more compatible one. Here’s how:

Go to Account settings
Under Profile Settings
Tap on the drop-down menu under Video Player
Select "Basic - Most compatible player with least features"
Tap “Save Changes” as shown below:

​

B. Try using a different web browser (e.g., Google Chrome, Safari, Firefox, etc.).

C. Clear your browser's cache with these steps: https://7sage.com/clear-cache/

I hope this helps!