Video Keyboard shortcuts not working

ango gim

Hi, I just started studying with 7sage.
I tried to use keyboard shortcuts (spacebar & k) to pause the video, but it doesn't work.
Searching Google got me nowhere. Plz help me, it is more uncomfortable than i thought to pause it using the mouse every time lol
FYI, I use Chrome, and I tried all 3 kinds of video players on settings but still not working. (also tried update to current version & restart)
I think it's just me tho ... seems like no one on the reddit & discussion experienced the same.
Is there anything else that i can try?
Thank you

Cherry - Student Service

Hi @bburs2 I am so sorry that you are having issues. Unfortunately, I couldn't reproduce this issue on my end. I could use the spacebar and "k" buttons to pause and play the video in the lesson. I am using a Macbook with a Chrome browser. Please see the sample GIF below:

Have you tried using a different browser to see if the keyboard shortcuts will work on a different browser? If you are still having issues, please let me know what device you are using (Windows or Mac) so I can further investigate this issue.

Cherry - Student Service

Hi @bburs2! I wanted to follow up and ask if you are still having issues using the keyboard shorts to pause and play the videos on the site.

Thank you!

ango gim

It's still not working, so I'm gonna try different browser! Would you recommend me one? Thx a lot for your help

Mary - Student Service

@bburs2 I would recommend using Firefox or Safari. Additionally, please ensure that both your browser and your device's operating system are up-to-date, as outdated versions might cause issues with the video or other functionalities.

Do let us know how it goes, and feel free to reach out if you need any further assistance!

WALL-EEEE

I also had the same issue using Chrome, to fix it you will have to either disable all the chrome extensions and refresh page, or disable one by one to see which extension is the problem and refresh page after each.

ango gim

Hello, thank you everyone for helping me.
I know it's late, but I wanted to share how I fixed my problem.
I couldn't understand why it didn't work even after I updated everything from Mac OS to Chrome, but turned out the problem was the "Enabling right click&copy" extension I had on my Chrome lol

If there's someone who's going through same thing as me, reloading the page after deleting the extension or simply disabling its function would fix your problem.

Agnes - Student Service

@"ango gim"

Thanks so much for sharing how you fixed the issue! I'm sure this will help others facing the same problem. We really appreciate it!

Feel free to reach out if you need anything else.