Videos fail halfway thru

Comments

• JSingh23 Free Trial Member

  November 2013 edited November 2013 2 karma

  Same problem for me, not sure whats going on?
• Eugene Gladsky-1 Member

  November 2013 edited November 2013 42 karma

  Not sure if this will help but try another browser like Firefox/Opera and clear your cache. That should work. Google how to clear the cache in your respective browsers.
• J.Y. Ping Administrator Instructor

  November 2013 14225 karma

  Sorry sorry sorry. We're working hard on it. But obviously, we need to work harder. Meanwhile, please see the announcement for a temporary fix.
  
  http://7sage.com/discussion/#/discussion/311/html5-network-error
• flannerykc Free Trial Member

  November 2013 3 karma

  Ya I posted about this too a few days ago and, contrary to the response I got of making sure something like facebook isn't open, I never have anything open when studying
• msdaisy16 Free Trial Member

  November 2013 46 karma

  That used to happen to me all the time try Firefox there's no crashes
• Alan Cheuk-2 Administrator

  November 2013 3124 karma

  We've been hard at work trying to solve the video problems that some students are experiencing over the past few weeks, and we just rolled out a fix that we hope will solve the problem for most of you!
  
  We expect that this fix will be most helpful for users on Chrome.
  
  Right now the fix applies only to the video lessons (urls starting with "7sage.com/lesson/"), and *not* LSAT Explanation videos (urls starting with "7sage.com/lsat_explanations/").
  
  Please try it out and let me know if this helps! If it helps, we'll roll it out to LSAT question explanation videos too in the next couple of weeks.