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Can anyone watch videos other than LG for prep 58?

edited September 2013 in Technical Problems 8 karma
I can only open videos for LG under Prep 58. Every other opens with "html5: Video file not found". I tried both normal PC browsers and Apple browser, but none worked. Prep videos other than 58 work. Does anyone have the same problem, or know why this happened? Thanks!!

Comments

  • J.Y. PingJ.Y. Ping Administrator Instructor
    13467 karma
    Hey sorry about that. We've been trying to resolve the issue.

    For now, please try refreshing the page that gives you the error.
  • Alan CheukAlan Cheuk Administrator
    3027 karma
    Are you continuing to see this issue? I haven't been able to reproduce it on our end - all the videos for PrepTest 58 are working for me right now.
  • YY MMMM.YY MMMM. Alum Member
    edited May 2014 73 karma
    I have the same problems, even if I change VPN I am still not able to watch the html5 videos, any solutions?
    I also tried to play those html5 videos on IE, Chrome, Firefox, Safari and am still unable to watch that..and I dun know why because I am able to watch all before May 4. It just suddenly goes wrong..and I tried PT 51, or earlier PTs, say PT5, cannot work either..
  • lialialialialialia Legacy Member
    21 karma

    This is the same thing that is happening to me. The videos won't load on my phone. I just want to be able to study on the go. It works on my laptop, but not on my phone. I don't always have my laptop, so this is frustrating for me.

  • Juliet --Student Service--Juliet --Student Service-- Member Administrator Student Services
    5150 karma

    @lialialia said:
    This is the same thing that is happening to me. The videos won't load on my phone. I just want to be able to study on the go. It works on my laptop, but not on my phone. I don't always have my laptop, so this is frustrating for me.

    I am sorry to hear that. I responded to your post here: https://7sage.com/forums/discussion/22547/can-t-watch-7sage-videos-through-my-app#latest

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