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Explanation Video not loading

jiwoonyoon.sgjiwoonyoon.sg Alum Member
edited September 2023 in Technical Problems 108 karma

+) EDIT: problem solved
Leaving this here for anyone with the same issue - just allow all the site settings for 7sage.com. This worked for me.

Hi, I have a problem accessing the explanation video for P1 / LG / G1 (But I assume it'll be the same with all other content.) I use Chrome and there are no internet issues.

What happens is I hear the audio, and I see the blue mouse pointer going around the screen, but no visuals.
Referring to one of the discussions here I have tried changing the Video Player settings via my profile - tried both Basic and Classic - the video keeps loading, and nothing happens.

Any help here? Would be much appreciated.

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Comments

  • jiwoonyoon.sgjiwoonyoon.sg Alum Member
    108 karma

    Also tried switching to another browser, but same issue.

  • Wisdom - Student ServiceWisdom - Student Service Member Administrator Student Services
    344 karma

    I'm happy to hear that you solved the issue, @jiwoonyoon.sg!

    I'd like to provide some additional troubleshooting tips just in case anyone else runs into this issue.

    A. Try changing your video player to a more compatible one. Here’s how:

    Go to Account settings
    Under Profile Settings
    Tap on the drop-down menu under Video Player
    Select "Basic - Most compatible player with least features"
    Tap “Save Changes” as shown below:

    ​image

    B. Try using a different web browser (e.g., Google Chrome, Safari, Firefox, etc.).

    C. Clear your browser's cache with these steps: https://7sage.com/clear-cache/

    I hope this helps!

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