Anyone having trouble loading videos?

Comments

• inactive Alum Member

  November 2015 12637 karma

  I just checked a few videos and they're all loading fine for me. Can you try following these steps?
  http://7sage.com/clear-cache/
• june62016goals Member

  November 2015 69 karma

  Yup, did that but everything is still painfully slow. I'm using Microsoft Edge as my browser tho. could that be it?
• inactive Alum Member

  November 2015 12637 karma

  Let me give it a try and I'll get back to you.
• inactive Alum Member

  November 2015 12637 karma

  I went through a few videos on Edge and everything went through about the same as Chrome, so I don't think it's a browser-specific issue, but you might wanna give it a try on Chrome or Firefox to see if that does fix the issue since I don't know too much about Edge.
  
  Can you link me the video that's running slowly so I can see if it's just that one? You may also want to check your internet connection just in case.
• june62016goals Member

  November 2015 69 karma

  Hey so I tried it on chrome and it was a lot faster. dunno why, its working better and not working at all on my edge browser. thanks for the speedy responses and your help!
• inactive Alum Member

  November 2015 12637 karma

  Glad it's working in Chrome. I did some searching for you and found out how to clear the cache in the Edge browser:
  https://www.wiknix.com/how-to-clear-cache-and-cookies-in-microsoft-edge-browser/
  
  You can try that and see if it fixes the slow loading.
  
  I don't personally use that browser because I'm so used to Chrome but I know it can be helpful to be able to write on the screen like that.
• dvillat1 Alum Member

  November 2015 edited November 2015 43 karma

  My videos are also barely loading! It's so strange. My wifi is fine and I tried 7sage on Safari and Chrome. I also cleared the cache on both browsers. Is there anything else I should do?
• runiggyrun Alum Inactive Sage Inactive ⭐

  November 2015 2481 karma

  Same problem. I've tried firefox and chrome on a PC, and they take ages to load and then get interrupted every few seconds. Makes them completely unusable
• june62016goals Member

  November 2015 69 karma

  yeah im also sort of having the same problem again on chrome. if you guys look above you can see that dillon advises us clear the cache in our browsers. olther than that, i dont thionk theres anything else we can do. the extra slowness may be the result of added traffic to 7sage due to nearing of the test date, but i have no idea if thats true
• inactive Alum Member

  November 2015 edited November 2015 12637 karma

  Sorry about the issues guys! My videos are loading normally so I don't see that slowness on my end. I'll ask Alan to take a look and see if there's anything slowing down the videos.
  
  You can also try switching to Flash player to see if the videos speed up, but you'll lose the option to speed up/slow down the videos (and cuepoints won't work either) when watching. Flash player can be switched on and off here:
  http://7sage.com/account/
• Alan Cheuk-2 Administrator

  November 2015 edited November 2015 3123 karma

  Hey everyone, sorry for the trouble!
  
  We deliver videos with very high speed connections specifically to handle traffic spikes. So theoretically, we shouldn't be running into traffic issues due to the upcoming LSAT
  
  Like Dillon, the videos are running fine on my end. Please pass on the links to the videos that are running slow for you, and let us know what sort of symptoms you are seeing. For instance @runiggyrun what do you see when the videos are "interrupted every few seconds"?
  
  (PS: If you haven't already, please check to see how solid your Internet connection is by trying to load some Youtube videos.)
• runiggyrun Alum Inactive Sage Inactive ⭐

  November 2015 2481 karma

  The few I tried this morning appear to be fine. They were the same ones I tried yesterday and weren't loading (I tried most of the RC curriculum videos). Yesterday the issues ranged from complete failure (spinning and spinning until I got an "7Sage player won't load, switching to Flash" and then more spinning and a black screen) to extreme slowness (very long starting times, and then you'd hear a few words, then a few minutes pause when the image stayed on the screen but didn't advance and the sound cut out) It was like trying to listen to video over a dial-up connection. I checked the internet, and it was fine for everything else.
  Looks like maybe a server problem somewhere? I'm not sure if all users are routed through the same servers. Either way, so far so good today
• LSATnate Member

  December 2015 3 karma

  I don't know if they're not loading or what but I'm not seeing all of the passages when I do the logic game and reading comprehension sections on the PTs. For example, I'll only see the passage for questions 1-6, but not the other 3 passages required to answer the remaining questions. Kind of a problem because I can only do the first section of LG and RC. Unless I'm missing something obvious?
• inactive Alum Member

  December 2015 12637 karma

  Thanks @LSATnate! Looking into it.
• 7Sage Admin Administrator

  December 2015 298 karma

  @LSATnate Thanks for letting us know about this, it's fixed now!