Video lagging with the new video interface change

Comments

• 1 Like

  LSATman1 Alum Member

  April 2017 386 karma

  I've noticed issues with the videos loading slowly through the mobile app
• rafaelito Alum Member

  April 2017 1063 karma

  Yes, I've been having this issue too The shortcut controls are not working for me either.
• Mellow_Z Alum Member

  April 2017 1997 karma

  Heh. I had some choppiness last night but I attributed it to my ISP. Makes sense that it could be the new website since I didn't have issues with anything else.
• 1 Like

  inactive Alum Member

  April 2017 12637 karma

  Sorry guys, this is unintentional. What internet speeds do you guys have? I just watched a video on 3.0x and had no stuttering issues. Can you link a video where you had issues so I can check it out?

  @RafaelBernard said:
  The shortcut controls are not working for me either.

  We're working on restoring this!
• Mellow_Z Alum Member

  April 2017 edited April 2017 1997 karma

  @"Dillon A. Wright" said:
  Sorry guys, this is unintentional. What internet speeds do you guys have? I just watched a video on 3.0x and had no stuttering issues. Can you link a video where you had issues so I can check it out?

  @RafaelBernard said:
  The shortcut controls are not working for me either.

  We're working on restoring this!

  It was minor. But definitely uncommon. I hadn't experienced anything like it before (which is why I thought it could have been the ISP or something in the neighborhood). I have like 100mbps down and 40 up
• Bevs ScooterMinion Alum Member

  April 2017 edited April 2017 1018 karma

  I'm not having any problems on any device, but admittedly, I have a pretty high speed internet, up and down. Also, I always use Chrome on 'puter, but app for phone and ipad. Everything seems to be OK for me.

  Sorry, I'm not much help.
• Seriousbird Alum Member

  April 2017 1278 karma

  It was slow for me yesterday when I was using the iPad, also there was no possibility to use the flashplayer (which I prefer lol) on the iPad.
• Mellow_Z Alum Member

  April 2017 1997 karma

  Problem was non-existent for me last night. I think mine was ISP related. Tally-ho!
• mollskl8 Member

  April 2017 51 karma

  Are there only certain browsers that I can only play videos on? because I've noticed that unless I'm on my mac or ipad, I do not even have the option of playing the video at higher speeds. So I've been having problems in not being able to use the speed controls on certain browsers.
• inactive Alum Member

  April 2017 12637 karma

  @sweetsecret said:
  It was slow for me yesterday when I was using the iPad, also there was no possibility to use the flashplayer (which I prefer lol) on the iPad.

  Flash does not work on iOS devices, never has. That's an Apple issue.

  @mollskl8 said:
  Are there only certain browsers that I can only play videos on? because I've noticed that unless I'm on my mac or ipad, I do not even have the option of playing the video at higher speeds. So I've been having problems in not being able to use the speed controls on certain browsers.

  You can play them on all browsers, this has been tested. Please clear your cache and try again:
  http://7sage.com/clear-cache/
• ICanDoIt Alum Member

  April 2017 edited April 2017 18 karma

  I'm only having issues on certain videos. Specifically the Quiz - Complex Conditional Translations 1-4. It actually doesn't only lag for few seconds. I couldn't watch pass 4 or 5 seconds of the video. All the other videos seem fine.

  Update: I tried to use another browser (Microsoft Edge). It works fine, so I'm assuming it's only Chrome. I also cleared my cache. It doesn't solve the problem.
• inactive Alum Member

  April 2017 12637 karma

  @ICanDoIt said:
  I'm only having issues on certain videos. Specifically the Quiz - Complex Conditional Translations 1-4. It actually doesn't only lag for few seconds. I couldn't watch pass 4 or 5 seconds of the video. All the other videos seem fine.

  https://7sage.com/lesson/quiz-complex-conditional-translations-1-w-answers/
  I'm getting weird pauses on that video as well, thanks for the heads up. Will look into it. It's not a loading issue as I wait for mine to load fully. Hm...
• mollskl8 Member

  April 2017 51 karma

  @"Dillon A. Wright" Thanks, but the issue is not that video is not playing, but just that the speed controls don't work on all my browsers (ex. 1.7x or 3x). I'm not sure why that is, but I'm not able to speed up a video when I play it on certain Windows devices.
• inactive Alum Member

  April 2017 12637 karma

  @mollskl8 said:
  @"Dillon A. Wright" Thanks, but the issue is not that video is not playing, but just that the speed controls don't work on all my browsers (ex. 1.7x or 3x). I'm not sure why that is, but I'm not able to speed up a video when I play it on certain Windows devices.

  Did you try clearing your cache as mentioned above? I've tried on multiple browsers and the speed options all work for me on Windows 10. What OS do you have?
• inactive Alum Member

  May 2017 12637 karma

  Hey guys, an update on this:

  Looks like we pinpointed the issues! The pausing should no longer be happening with the exception of these 4 videos:

  Quiz: Complex Conditional Translations 4
  Quiz: Complex Conditional Translations 3
  Quiz: Complex Conditional Translations 2
  Quiz: Complex Conditional Translations 1

  All other videos should no longer be pausing. If they are, you may need to force-refresh and/or clear your cache:
  http://7sage.com/clear-cache/

  Please let me know ASAP if you're still experiencing pausing!
• inactive Alum Member

  May 2017 12637 karma

  Update on my update: The four listed videos are also fixed. Rejoice!