Can't get any videos to play

Comments

• Alex Alum Member ⭐

  November 2017 23929 karma

  @shmadam49 said:
  Hey I was wondering if I could get some help making the logic game videos play. When I try to open them it says it can't play them.

  What internet browser are you using? Sometimes, in the past, Safari has given me a bit of trouble. Not because of 7Sage, just because Safari sucks in general. Chrome has been good to me.

  Also, try clearing your cache before anything else. Usually solves 90% of the issues.
• inactive Alum Member

  November 2017 12637 karma

  Videos are playing fine for me in Chrome, Firefox, and IE.

  Please try clearing your cache:
  http://7sage.com/clear-cache/
• RichKUL24 Member

  November 2017 7 karma

  I cleared my cache on google chrome and still none of the videos will load. My internet connection is fine.
• inactive Alum Member

  November 2017 12637 karma

  @RichKUL24 said:
  I cleared my cache on google chrome and still none of the videos will load. My internet connection is fine.

  Did you restart your computer afterwards?

  Please link a video you're trying to watch so I can check into it.
• RichKUL24 Member

  November 2017 7 karma

  https://7sage.com/lesson/traffic-accident-principle-question/
  I also can't load any of the problem sets.
• inactive Alum Member

  November 2017 12637 karma

  @RichKUL24 said:
  https://7sage.com/lesson/traffic-accident-principle-question/
  I also can't load any of the problem sets.

  Sounds like your browser is bogged up or you're having net issues... I am able to load that video and the Problem Sets fine.

  Please clear your cache again then restart your computer:
  http://7sage.com/clear-cache/

  If you have a modem or a router, please restart those as well.
• inactive Alum Member

  November 2017 12637 karma

  Can you guys confirm if you're still having issues viewing the videos? I did some testing last night to see if it was a server issue and nothing came back.