This denial is justified. A written request must be made beforehand to cancel a subscription, and Mr. Rathanan did not fulfill this requirement. We can also see this relationship by taking the contrapositive of the last conditional statement in the stimulus.

This denial is justified. A credit will only be offered if a replacement copy is unavailable. Because a replacement copy was available, a credit cannot be offered. We can also see this relationship by taking the contrapositive of the second conditional statement in the stimulus.

This denial is not justified. Ms. Herrera requested temporary nondelivery more than three days before the first day she wanted delivery to stop, fulfilling the requirements for requesting temporary nondelivery. Based on the stimulus, there is no reason for her claim to be denied.

While Ms. Jackson did request her subscription be cancelled in advance, she did not make this request in writing. Therefore, the denial is justified. We can also see this relationship by taking the contrapositive of the last conditional statement in the stimulus.

This denial is justified. As we can see from the second conditional statement in the stimulus, a missing copy should be reported within 24 hours. Ms. Silverman failed to meet this condition, which implies the denial is justified.