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Banking industry visionaries foresee a bright day in the near future when customers will be able to transact all their financial business by means of computers or telephones from the comfort of their own homes. ███ ████ ███ ██ ████ ██ █ ████████ ███ █████ ████ ███ █████ ██████████ ██ █████ █████████ █████ ██████ ███████ ███ ████████████████ ██████████ █████████ ████ ████ ██ █████ ██ █████ ███ █████████████ ███ ████ ███████████ ████ ███ █████ ████████
Summarize Argument
The author concludes that the day when customers can do all their banking by computer or phone is likely to be better for banks than for the customers. This is because if that day comes, banks will eliminate their branch offices and customer-service employees, which means customers will have to be their own tellers and pay more transaction fees.
Identify Conclusion
The conclusion is the author’s assessment about who will benefit more from banking becoming possible solely by computer or phone: “[T]hat may be more of a paradise for banks than for their customers.”
2.
Which one of the following ████ ██████████ █████████ ███ ██████████ ██ ███ █████████
a
In the near ███████ ████ █████████ ████ ██ ████ ██ ████████ ███ █████ █████████ ████████ ██ █████ ██ █████████ ██ ██████████ ████ █████ ███ ██████
b
Enabling bank customers ██ ████████ ███ █████ █████████ ████████ ██ █████ ██ █████████ ██ ██████████ ████ █████ ███ █████ ███ ██ ████ ██████████ ██ █████ ████ ██ █████ ██████████
c
As banks eliminate ██████ ███████ ███ ████████████████ ██████████ ████ █████████ ████ ████ ██ █████ ██ █████ ███ ███████ ███ ███ ████ █████
d
Eliminating branch offices ███ ████████████████ █████████ █████ ███████ ███ ███████ █████████
e
Enabling customers to ████████ ███ █████ █████████ ████████ ██ █████ ██ █████████ ██ ██████████ ████ █████ ███ █████ █████ █████ █████ ██ █████████ ██████ ███████ ███ ████████████████ ██████████