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I'm getting an HTML5 error on every video despite them working earlier today for me. I've tried different browsers, incognito mode etc. Any advice?
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I'm getting an HTML5 error on every video despite them working earlier today for me. I've tried different browsers, incognito mode etc. Any advice?
1 comments
Hi there,
You can try changing your video player settings for maximum compatibility. You can do so with these steps:
Go to your Settings
Under Video Player, select Simple
Then tap on "Save Changes" as shown below.
If you haven't already, you can try using Google Chrome as it has the best compatibility with our website.
Please let me know if that helped.