Subscription pricing
Hello, I have the LSAT Ultimate Plan, and it says I have access to PT 72, but my account is not allowing me to take any PT right now? What should I do?
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Hello, I have the LSAT Ultimate Plan, and it says I have access to PT 72, but my account is not allowing me to take any PT right now? What should I do?
13 comments
Thank you!
@bjamescode74 said:
@januel250 - Hello, thank you I have access to the tests now. However, I noticed that in my Analytics section, it is only showing that I have taken 1 test, and it the rest of my test takes are not showing anymore. Was all my data lost now?
Hi there,
Sorry about that. On the Analytics page, you should be able to select which PrepTests you wish to show. See the GIF below:
Let me know if you still do not see all the PrepTests which you have taken.
@januel250 - Hello, thank you I have access to the tests now. However, I noticed that in my Analytics section, it is only showing that I have taken 1 test, and it the rest of my test takes are not showing anymore. Was all my data lost now?
@juliet7sage said:
It was always fine for me, I was just trying to find the OP some help :)
Thank you so much for your help!
It was always fine for me, I was just trying to find the OP some help :)
Hi @bjamescode74, @juliet7sage, @juliet7sage and @sthevar4852
The fix is live. Please try accessing the PrepTests again and let us know if you're still having trouble.
Sorry again for the trouble!
@januel250 I'm having the same issue, I cannot access my PT's.
Hi @bjamescode74, @juliet7sage and @juliet7sage
We are very sorry for the trouble. We are currently investigating the issue and we will let you know when the fix is live.
In the meantime, can you try clearing your cache? (Here's how to do it: https://classic.7sage.com/clear-cache/).
@januel250 I'm having the same issue, please provide an update asap.
@januel250 @januel250
@juliet7sage said:
@januel250
I am tagging help for you. Student service, I have Ultimate + and can take a PT so this isn’t impacting everyone.
Thank you, I should be able to access PT's from 36-72 as part of the Ultimate Plan, I hope they respond soon.
@januel250
I am tagging help for you. Student service, I have Ultimate + and can take a PT so this isn’t impacting everyone.
Please 7sage team, I need help. Why is my account not allowing me take a PT right now?