Subscription pricing
Hi, I have just purchased the Ultimate+ with the bundle package and received a confirmation email but when I log out and sign back into my 7Sage, it still says I need to purchase a subscription. What should I do?
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3 comments
Hi @cmerhi624,
Sorry, due to an error in the system your Ultimate+ monthly subscription was not created. This means that you will have to re-subscribe to the Ultimate+ monthly subscription after your subscription expires. As long as you use the same email address to re-subscribe to the course, you won't lose the information in your account (progress, analytics, etc.)
Let us know if you have any further questions.
Hi Juliet,
Thank you so much. It says in my account that I have cancelled my subscription and end within a month. I want to continue my monthly subscription until October at least. Would you be able to help me fix that so it automatically charges me for the next couple months? I do not want to lose my progress.
Hi @cmerhi624,
We're very sorry about that. Thank you for bringing the issue to our attention.
I just manually upgraded your account to the Ultimate+ monthly subscription and provided you with an LSAC Prep Plus subscription. I also sent you an email about the issue. However, please let me know if you haven't received it.
Let us know if you have any further questions or concerns.