Why is there a (?) next to the pin for one problem?

Hi there,

Sorry for the trouble.

There should not be a question mark next to the pin icon in your Results Table. I tried to reproduce the issue on my end but I was not able to.

Can you let us know which PrepTest question the question mark appeared next to? Also, do you mind sending a screenshot of what you see on your end to studentservice@juliet7sage.com, so that we can investigate the issue?

In the meantime, please try the following:

Force Refresh the page. Scroll to the bottom of the page and tap on "Force Refresh." See the screenshot below:

Clear your browser's cache with these steps: https://classic.7sage.com/clear-cache/

Try using a different browser, we find that the Chrome browser works best with our course but Firefox and Safari work well too.

1 comments

juliet7sage
Friday, Jul 16 2021

Hi there,
Sorry for the trouble.
There should not be a question mark next to the pin icon in your Results Table. I tried to reproduce the issue on my end but I was not able to.
Can you let us know which PrepTest question the question mark appeared next to? Also, do you mind sending a screenshot of what you see on your end to studentservice@juliet7sage.com, so that we can investigate the issue?
In the meantime, please try the following:
Force Refresh the page. Scroll to the bottom of the page and tap on "Force Refresh." See the screenshot below:
Clear your browser's cache with these steps: https://classic.7sage.com/clear-cache/
Try using a different browser, we find that the Chrome browser works best with our course but Firefox and Safari work well too.

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Why is there a (?) next to the pin for one problem?

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