Subscription pricing
+) EDIT: problem solved
Leaving this here for anyone with the same issue - just allow all the site settings for 7sage.com. This worked for me.
Hi, I have a problem accessing the explanation video for P1 / LG / G1 (But I assume it'll be the same with all other content.) I use Chrome and there are no internet issues.
What happens is I hear the audio, and I see the blue mouse pointer going around the screen, but no visuals.
Referring to one of the discussions here I have tried changing the Video Player settings via my profile - tried both Basic and Classic - the video keeps loading, and nothing happens.
Any help here? Would be much appreciated.
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2 comments
I'm happy to hear that you solved the issue, @jiwoonyoonsg668.sg!
I'd like to provide some additional troubleshooting tips just in case anyone else runs into this issue.
A. Try changing your video player to a more compatible one. Here’s how:
Go to Account settings
Under Profile Settings
Tap on the drop-down menu under Video Player
Select "Basic - Most compatible player with least features"
Tap “Save Changes” as shown below:
B. Try using a different web browser (e.g., Google Chrome, Safari, Firefox, etc.).
C. Clear your browser's cache with these steps: https://classic.7sage.com/clear-cache/
I hope this helps!
Also tried switching to another browser, but same issue.