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Monday, Sep 29

😖 Frustrated

Website Bug Issues

Is anybody else having an issue in the explanation videos where the page reloads for no reason, and it boots you out of the video? Super annoying and happens to me like 2-3 times every video. Yes, I've reset my computer. I also use Chrome if that makes a difference.

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7 comments

  • I am now experiencing this and I have a Mac as well. Is it fixed for you now?

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  • J.Y. Ping Founder
    Tuesday, Sep 30

    Sorry about this. This is a bug we are aware of and we're working on fixing.

    1
  • Monday, Sep 29

    Yes this happens to me a lot! I thought it was a Safari issue only (I'm too stubborn to switch to Chrome 😭🥀).

    I haven't been able to figure it out other than I think if I got too many 7Sage tabs open, the page refreshes more often since it cannot handle me being on 2+ 7Sage pages or more. I don't know if you also have more than 1 7Sage tab open, but I always think this is what makes it refresh for me as a person who keeps millions of tabs open.

    I'll be so open to seeing if anyone else solved this issue because it's super annoying when taking timed PTs and it jumps me back to the beginning. 😞

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