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Edited 18 mins ago

J.Y.Ping

Founder
🙇 Sorry!

Digital Tester Troubleshooting

✅ Resolved (as of 4am ET, Tuesday July 21): We rolled back the tester to its previous state and all issues below are now fixed. If you're still seeing problems, please comment. Original post preserved below for reference.

You might need to refresh your browser or log out and back in or clear your browser's history to see the changes take effect.

If you're still having trouble with this, please join me in the Tutor Office Hour study room and I'll help you troubleshoot live.

Hey everyone, I want to address a few issues you may have experienced with the digital tester today. I'm sorry these are cropping up, especially this close to the August test. We're aware of them and working through them as quickly as we can.

1. Text size looks too small

When we shipped a recent update, we accidentally set the default font size to 100% instead of 125%. LawHub's default is actually 125%, and we mistakenly assumed it was 100%. That's the cause, but it's still our error, and we're hot-fixing it now. I don't expect it to take more than a couple of hours.

If it's not yet fixed when you see this, you can restore the size yourself: click the triple-dot button, go to Appearance and Accessibility, and change the font size to Large.

2. Can't click/select answers

If you're running into this issue, try these in order:

  1. Change the font size (per the steps above). Several students have reported this alone fixes it.

  2. Log out of 7Sage and log back in.

  3. Clear your browser cache (go to History and clear it), then log back into 7Sage.

3. Accessibility button does the wrong thing

Right now that button toggles dark/light mode, which isn't what it's supposed to do. It should open a panel to change font size, zoom, spacing, colors, etc. We have an issue open for this, and I expect the fix within about 24 hours.

Thank you all for your patience and understanding while we get these sorted.

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16 comments

  • 1 hour ago

    Ya'll devs definitely vibe coded this LOL

    0
    J.Y.Ping Founder OP
    55 mins ago

    @wylangao Sorry about this. I'm in the Tutor Office Hour study room. Please join me there and I can help you troubleshoot this live.

    1
  • Now I get this!

    2
    J.Y.Ping Founder OP
    1 hour ago

    @strawberryicecream Hey, join me in the Tutor Office Hour study room and I can help you troubleshoot this live.

    1
  • Edited 1 hour ago

    I still get this. Buttons do not work :(

    1
  • 1 hour ago

    Hi! I'm also having trouble with review in tester, this is what it looks like for me. Drills are back to normal tho!

    1
    J.Y.Ping Founder OP
    54 mins ago

    @1416484 Glad to hear that the actual tester is back to normal! Sorry about the review tester though. I'm in the Tutor Office Hours study room. Join me there and I can help you troubleshoot live.

    1
  • 3 hours ago

    Mine is still not working, this is really frustrating.

    1
    J.Y.Ping Founder OP
    2 hours ago

    @cozypetal Can you log out and log back in? If that still doesn’t work, can you clear browser history? Please let me know that doesn’t resolve it.

    1
    J.Y.Ping Founder OP
    56 mins ago

    @J.Y.Ping I'm in the Tutor Office Hour study room. Please join me there and I can help you troubleshoot live.

    1
  • J.Y.Ping Founder OP
    3 hours ago

    Update: We rolled back the tester to its previous state. All of these issues which were introduced by yesterday's update are now resolved. Please let me know if you are still experiencing problems with the digital tester!

    3
  • 6 hours ago

    But the REVIEW IN TESTER still looks weird. The font size is too big to read. Are you working on sorting it out?

    3
    J.Y.Ping Founder OP
    2 hours ago

    @yutong2026 Could you take a screenshot or screencap of what you’re seeing?

    1
    1 hour ago

    @J.Y.Ping sorry didn't catch up...you can look at the latest comments, mine looked the same. I can barely use the function.

    1
    1 hour ago

    @J.Y.Ping Actually I have logged out and in for many times, it just doesn't work.

    1
    J.Y.Ping Founder OP
    1 hour ago

    @yutong2026 Sorry about this. I'm in the Tutor Office Hour study room. Please join me there and I can help you troubleshoot this live.

    1
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