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Edited Tuesday, Jul 21

J.Y.Ping

Founder
🙇 Sorry!

Digital Tester Troubleshooting

✅ Resolved (as of 4am ET, Tuesday July 21): We rolled back the tester to its previous state and all issues below are now fixed. If you're still seeing problems, please comment. Original post preserved below for reference.

You might need to refresh your browser or log out and back in or clear your browser's history to see the changes take effect.

If you're still having trouble with this, please join me in the Tutor Office Hour study room and I'll help you troubleshoot live.

Hey everyone, I want to address a few issues you may have experienced with the digital tester today. I'm sorry these are cropping up, especially this close to the August test. We're aware of them and working through them as quickly as we can.

1. Text size looks too small

When we shipped a recent update, we accidentally set the default font size to 100% instead of 125%. LawHub's default is actually 125%, and we mistakenly assumed it was 100%. That's the cause, but it's still our error, and we're hot-fixing it now. I don't expect it to take more than a couple of hours.

If it's not yet fixed when you see this, you can restore the size yourself: click the triple-dot button, go to Appearance and Accessibility, and change the font size to Large.

2. Can't click/select answers

If you're running into this issue, try these in order:

  1. Change the font size (per the steps above). Several students have reported this alone fixes it.

  2. Log out of 7Sage and log back in.

  3. Clear your browser cache (go to History and clear it), then log back into 7Sage.

3. Accessibility button does the wrong thing

Right now that button toggles dark/light mode, which isn't what it's supposed to do. It should open a panel to change font size, zoom, spacing, colors, etc. We have an issue open for this, and I expect the fix within about 24 hours.

Thank you all for your patience and understanding while we get these sorted.

43

19 comments

  • J.Y.Ping Founder OP
    Tuesday, Jul 21

    Update: We rolled back the tester to its previous state. All of these issues which were introduced by yesterday's update are now resolved. Please let me know if you are still experiencing problems with the digital tester!

    3
  • Tuesday, Jul 21

    But the REVIEW IN TESTER still looks weird. The font size is too big to read. Are you working on sorting it out?

    3
    J.Y.Ping Founder OP
    Tuesday, Jul 21

    @yutong2026 Could you take a screenshot or screencap of what you’re seeing?

    1
    Tuesday, Jul 21

    @J.Y.Ping sorry didn't catch up...you can look at the latest comments, mine looked the same. I can barely use the function.

    1
    Tuesday, Jul 21

    @J.Y.Ping Actually I have logged out and in for many times, it just doesn't work.

    1
    J.Y.Ping Founder OP
    Tuesday, Jul 21

    @yutong2026 Sorry about this. I'm in the Tutor Office Hour study room. Please join me there and I can help you troubleshoot this live.

    1
  • Saturday, Jul 25

    Thank you so much for addressing these issues so quickly! Love 7Sage so much for their continued dedication to success!!

    2
  • Tuesday, Jul 21

    Now I get this!

    2
    J.Y.Ping Founder OP
    Tuesday, Jul 21

    @strawberryicecream Hey, join me in the Tutor Office Hour study room and I can help you troubleshoot this live.

    1
  • Edited Tuesday, Jul 21

    I still get this. Buttons do not work :(

    1
  • Tuesday, Jul 21

    Hi! I'm also having trouble with review in tester, this is what it looks like for me. Drills are back to normal tho!

    1
    J.Y.Ping Founder OP
    Tuesday, Jul 21

    @1416484 Glad to hear that the actual tester is back to normal! Sorry about the review tester though. I'm in the Tutor Office Hours study room. Join me there and I can help you troubleshoot live.

    1
    Tuesday, Jul 21

    @J.Y.Ping yayy it's back to normal now thank you!

    1
    J.Y.Ping Founder OP
    Tuesday, Jul 21

    @1416484 Nice!!

    1
  • Tuesday, Jul 21

    Mine is still not working, this is really frustrating.

    1
    J.Y.Ping Founder OP
    Tuesday, Jul 21

    @cozypetal Can you log out and log back in? If that still doesn’t work, can you clear browser history? Please let me know that doesn’t resolve it.

    1
    J.Y.Ping Founder OP
    Tuesday, Jul 21

    @J.Y.Ping I'm in the Tutor Office Hour study room. Please join me there and I can help you troubleshoot live.

    1
  • Tuesday, Jul 21

    Ya'll devs definitely vibe coded this LOL

    0
    J.Y.Ping Founder OP
    Tuesday, Jul 21

    @wylangao Sorry about this. I'm in the Tutor Office Hour study room. Please join me there and I can help you troubleshoot this live.

    1
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